Solutions

Appropriate project methodologies and quality assurance are the crucial conditions of professional implementations. While creating innovative solutions for our Customers, our competences concentrate on three strategic issues:

 Customer Relationship Management
The contemporary market makes entrepreneurs face increasingly difficult tasks requiring constantly increasing competitiveness and customer satisfaction. The marketing approach, unlike the product approach, focuses on the customer and on the effective, profitable meeting the customer needs by means of providing products. Customer Relationship Management (CRM) is a very important tool to achieve these objectives, as it helps to optimize communication, marketing activities and offers directed to individual Customers. Customer Relationship Management should be perceived not only as a tool but also as a part of the business strategy and philosophy. Owing to a number of projects executed globally, Sofrecom has comprehensive experience in all stages of executing Customer Relationship Management solutions. We have technological competences in delivering leading CRM-class solutions - PeopleSoft CRM, Siebel CRM and EMC DocumentScience (correspondence management).

 Business Intelligence
Business Intelligence may be presented as a process transforming data into information, and information into knowledge applied in order to increase the company competitiveness. A data warehouse takes the strain of generating reports off the transaction systems and enables the simultaneous utilization of various systems dedicated for specific domains. Business Intelligence is managers’ and specialists’ tool that helps them deal with analyses and creating strategies. Line managers expecting information about the current processes status may find useful solutions enabling current data processing. In Business Intelligence area, Sofrecom cooperates with leading suppliers of solutions from the data warehouse and reporting fields - Teradata, SAS and Ab Initio.

 Enterprise Content Management
Enterprise Content Management (ECM) systems are utilized to collect, manage, store, secure, and deliver content and documents in the context of business processes. The ECM issue mainly refers to the company’s internal information flow with the use of Internet technologies. ECM solutions offer Intranet services to employees (B2E) and to business partners (B2B).

Unlike the dispersed knowledge distributed among the employees via electronic mail, ECM systems aim at the centralization and effective information exchange. Due to the possibility of forming automatic taxonomies, they form a foundation for knowledge databases in enterprises, similar to Internet browsers (e.g. Google, Yahoo). As a result of execution of a number of content and document management projects, Sofrecom has implementation competences connected with the leading ECM platforms EMC Documentum and Microsoft SharePoint .