Convergence Service Consulting

Enterprises need to cope with their increasing operating communication costs, i.e. telecommunications services, voice and video conferences, and business communication systems. Additionally, the employees’ roles and workplaces change.

Convergent services enable companies to implement voice and video services plus certain applications in one, calibrated and simplified infrastructure. Due to the convergence services, enterprises can utilize new generation networks with Class of Service, IP telephony, unified communication systems, and IP Call Centers for contacts with Customers.

In this respect, Sofrecom Polska offers a complete set of services ensuring the coherence of strategy in Information and Communications Technologies sphere, security of infrastructure investments, increase in effectiveness, and management of convergent services implementation:

• Preparation of a convergent services strategy:
  • strategic and technological workshops
  • current status analysis
  • requirements specification
  • elements of Requests for Proposal/Specification of Essential Terms of the Order (RFP/SETO) definition
  • recommendations

• Assurance of the investment in convergent services : Construction of Financial Models for Investment Projects
  • specification of the Total Cost of Ownership (TCO) of the current and target infrastructure as regards human resources, processes and technologies
  • specification of the return on investment (ROI) of the solution
  • specification of the gain in productivity (GIP)

• Gain in productivity connected with convergent services (IP Transformation):Gain of Productivity / Optimisation
  • reorganization of Telecom and IT teams
  • optimization of business tasks connected with the application of new communications services tools (e.g. IP telephony, unified electronic, voice and fax mail, mobile devices, file sharing, group work, voice and video conferences, business communicators, and IP Call Centre) and preparation of a communication plan
  • creation of a training plan for administrators and users
  • creation of new procedures for service management and operational support

• Planning, designing and implementation of convergent services:
  • analysis of RFP/SETO
  • preparation of technical architecture
  • project management
  • preparation of a migration plan and operational procedures Project and Programme Management

Sofrecom Polska experts have vast, hands-on experience in the areas of network strategy, organization, business processes, convergence services, as well as network development and optimization. Owing to the competences of our experts gained in various sectors (administration, banking, large distribution, industry, services), Sofrecom Polska is able to offer the Customers convergent and tailor-made .